At Lazari, we want you to love your purchase. If you are not fully satisfied, we provide exchanges and limited refunds under the conditions below:
1. Eligibility
- You must notify us of any issue within 7 days of receiving your order.
- Items must be unused, unwashed, and in their original condition and packaging.
- Proof of purchase (receipt, order confirmation, or invoice) is required.
2. Exchanges
- If the fault is on our side (wrong item, defect, or damage), we will arrange a pick-up and send you a replacement at no extra cost.
- If the exchange is due to your preference (size, color, or style), you will need to return the item to us at your own cost. Once received, we will process your exchange.
3. Refunds
- Refunds are granted only if the purchased item is out of stock and no suitable replacement is available.
- Once approved, refunds will be processed to your original payment method within 7 working days.
- Sale or discounted items are not eligible for refunds.
4. Non-returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Intimate wear and nightwear that has been used or tried on.
- Items without original packaging or tags.
5. Shipping Returns
To return your product, please ship it to: 94/12A suramya place Rajamawatha Rathmalana
- Customers are responsible for return shipping costs (unless the fault is from our side).
- Shipping costs are non-refundable.
6. Contact Us
📧 Email: Muardhriz123@gmail.com
📞 Phone: 0774262624
📍 Address: Ratmalana
•Instagram/Facebook: @Lazari.lk
We value your trust and are committed to making your shopping experience with Lazari smooth and reliable.
